Hello there! Our small team is made up of four real live people who are here to help you! Please read our policies carefully, we hope they will answer any questions you might have regarding your order.
We can ship to virtually any address in the world. However, there are some restrictions, and some products cannot be shipped to international destinations. Please reach out before ordering if your international shipment will need special attention. For international tracking, please use the following website - http://www.goglobalpost.com. Current estimated lead times for USPS First Class International is 4-6 weeks. Additional fee services offered are USPS Priority International (2-3 weeks) and DHL Express (1-2 weeks, depending locality). These lead times can change based on holidays or real world events. If you think you might need to upgrade your shipping, email our shipping expert, Amber! firstname.lastname@example.org and she'll do her best to get back to you within 48 hours! Upgrades maybe billed via Paypal or a custom listing on our website.
CUSTOMS AND IMPORT DUTIES
Buyers ARE RESPONSIBLE for additional costs such as duties, taxes, and customs clearance fees. Import charges can vary but are most commonly based on the price and type of item.
We are unable to predict which fees, if any, will be applied, and have no way to calculate what you might be charged. Often you are notified by your home counties postal service of any additional fees you might have to pay before you receive your items. We are very happy to ship worldwide, and do our best to make sure customs forms are filled out correctly. Paying import or customs fees is not unusual, and if you order out of country often, you are likely to have experienced this already.
Delays in customs are possible with international orders, which can impact delivery times. We have no control over fees or delays. Contacting your local customs office can provide additional information.
If you refuse to pay customs, your order will be returned to Quirks by local postal service. Additional fees will be incurred and deducted from your refund or billed to you. You will not be refunded until your order has returned to us, and the amount refunded will be subjected to restocking fees, and dependent in the condition in which it is received.
Why does an item say it’s preorder?
*Many of our items are made to order, or are perhaps product which will be released for an upcoming season. We do our best to note when you might be able to expect an item, but this turn around time can vary. If your order is of a time sensitive nature, please email us first to check it’s status. email@example.com
*Additionally, our system does not allow us to hold charges for preorder items (like Amazon for example) so you can expect to see a charge upon completing your order, at which point we will begin processing.
*International orders maybe held until all items are available to ship. If you would like to split your international order, please reach out to firstname.lastname@example.org and we can make postage payment arrangements.
When should I expect my order to ship?
International orders are picked up on a weekly or bi-weekly schedule, depending on the time of year. Though we wait a minute for pick up, the service we use actually is faster in the long run, we promise. If you need your item expedited, again, please email Amber for options. We're happy to help! email@example.com
Returns, Exchanges, or Damages-
Obviously, this might seem a little tricker as we're so far apart. (We'd come and visit if we could!) However, the same policies apply to international orders. Click here for more information.